Questions, answered.
Everything about buying, authenticity, shipping and M2M. Not in the list? Message us and we answer within the hour during opening times.
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Questions
- Where are you based?
We are an online-only store based in Italy. There is no showroom: every watch is photographed in detail, and we are happy to send extra photos or a video on request.
- Are you affiliated with the brands you sell?
No. We are an independent dealer and not an authorised retailer of any of the brands in our stock.
- How do I know a watch is genuine?
Every watch in our stock is opened and inspected by a watchmaker. You receive our certificate of authenticity with the findings.
- What does the warranty cover?
24 months on the movement from the day of delivery. Accidental damage is not covered.
- How do I order a watch?
Tap Order on WhatsApp or Order on Telegram on the page of the watch. The message already holds the watch, its reference, the price and the link. We confirm it is available and arrange payment and insured shipping with you in the chat.
- How can I pay?
Credit card, PayPal, Apple Pay or bank transfer. For larger amounts, bank transfer is the usual route.
- Can I reserve a watch?
Yes, for up to 72 hours with a deposit. Message us and we take it offline while you decide.
- How is my watch shipped?
Fully insured, discreetly packed and signed for on delivery. You receive a tracking code as soon as it leaves us.
- When will my watch ship?
Within one or two working days after payment. We send you the tracking code as soon as it leaves us.
- What is the difference between Stock and M2M?
Our stock belongs to us: we bought and inspected every watch. In M2M, members sell their own watches. We only step in when you choose NWS Verified.
- Who can join M2M?
Anyone with a verified account. We check your identity once, so everyone knows who they are dealing with.
